FAQ
Quick answers about how VaultCommand works, what it ships, what it doesn't, and how to get help. Don't see your question? Email support.
Does the agent guarantee sales?
No. Packages provide structured execution, daily reports, and recommendations — not guaranteed outcomes. Anyone promising you guaranteed sales from a marketing tool is selling you a story, not a tool.
Can it publish or send messages automatically?
Every customer-facing draft waits for your one-tap approval before it goes live. The platform drafts, schedules, and queues — you decide what ships. If wording crosses a risk line, we show you a safer version before the draft is even queued.
What happens when my campaign is flagged?
You'll see the flagged wording with a safer suggested rewrite. You can accept the rewrite, edit it yourself, or keep the original — in which case it routes to human review instead of going live.
What's your refund policy?
Full refund within 24 hours of purchase if no campaign tasks have shipped. Partial refund (pro-rated against tasks shipped) within 7 days. Full details on the refunds page.
Can I switch tiers between campaigns?
Yes. Each campaign is its own purchase — there are no subscriptions. Run a $49 Spark this week and a $599 Momentum next month if that's what fits.
What happens at the end of my campaign window?
You get a final report covering everything that shipped, everything that converted, and recommendations for next time. Your drafts and reports stay in your dashboard. The campaign moves to a 'completed' state — nothing further is published.
How long are my drafts and reports kept?
Active and completed campaign data is retained for 12 months from the campaign end date, then archived in compressed form for 12 more months, then permanently deleted. You can request earlier deletion at any time — see our privacy policy.
What channels do you support?
Email, social, content (blog/SEO), and referral. Search-channel paid execution is on the roadmap but not currently supported. Each package lists its allowed channels — see the pricing page.
How fast does support reply?
We aim to reply within one business day (US business hours). For billing, payment, or active-campaign issues, mark the subject [URGENT] and we prioritize it. A real human reads every message.
Who do I contact for help?
Email support@cleargarment.com for billing, privacy, security, abuse, or campaign questions. VaultCommand is operated by ClearGarment AI.